Jen’s Promises

The Hotel Jen Promise

When you have a guaranteed reservation at a Hotel Jen and I’m unable to accommodate you for any reason, I’ll arrange accommodation for you at another hotel, out of my own pocket. I’ll provide you with a complimentary long distance phone call, transfer you to the other hotel and provide transportation back to mine – where I wanted you to be in the first place.

Family Promises


Children under 12 will have free accommodation when staying in the same room as their parents, up to 2 children per room.

Children's Meals (subject to availability)

For registered hotel guests, up to 2 children under the age of 6 can enjoy free buffet meals in All Day Dining and Pool Cafes (as long as they’re with a paying adult, of course). If you have more than 2 children under the age of 6 or your children are between the ages of 6 and 12, I’ll give you a 50% discount off the price of their buffet.

For non-registered guests, I’ll give you a 50% discount on buffet meals in the All Day Dining spots for all children under the age of 12.