Jen’s Promises

The Hotel Jen Promise

When you have a guaranteed reservation at a Hotel Jen and I’m unable to accommodate you for any reason, I’ll arrange accommodation for you at another hotel, out of my own pocket. I’ll provide you with a long distance phone call, transfer you to the other hotel and provide transportation back to mine – where I wanted you to be in the first place.

Family Promises


Children under 12 will have accommodation when staying in the same room as their parents, up to 2 children per room.

Children's Meals (subject to availability)

Children of registered hotel guests under the age of 6 can enjoy *buffet meals at no extra cost in the All Day Dining venue when accompanied by a paying adult; up to 2 children. For more than 2 children under the age of 6 or children who are 6 years and above but under the age of 12, a 50% discount on the buffet price will be given. *Buffet is subject to availability.